Every WhatsApp message gets a reply in seconds.
Nyrex answers your customers instantly, even when you're closed, using your hours, services and booking process. Tricky questions go to you.
The chat on the right is an example conversation, not a real client.
Customers message when it suits them, not when you're open.
If nobody answers, they ask the next business on the list. Most small shops can't sit on WhatsApp all day.
Set up once. Replies run by themselves.
You tell us the basics
Hours, services, how booking works, and what the assistant should never promise. A short form or a WhatsApp chat is enough.
We connect your number
Your business WhatsApp number gets the assistant. Customers keep messaging you the way they already do.
It answers, you stay in control
Customers get instant replies in their own language. You see every chat and pick up whenever you want.
What the assistant handles
Common questions
Opening hours, services, location and anything you've told it about your business.
Booking requests
Collects name, service, day and time, then passes the summary to your team to confirm.
Any language
Replies in the language the customer writes in, in short, friendly messages.
Hand-off to you
Anything it isn't sure about goes to you instead of a guess. It never makes up prices or promises.
You see every conversation.
No black box. Every customer message and every reply is logged, so you can check what was said and step in.
- It remembers the conversation, so customers don't repeat themselves
- It only uses facts you gave it
- Your customers can always ask for a person
Conversation log (example)
Looking for one local business to pilot with.
We're setting up our first pilot and want it to be a business like yours: salons, clinics, tuition centres, repair shops, restaurants. We'll set it up with you and show you a 30-second demo on your own business details first.
Questions you might have
Do my customers need to install anything?
No. They message your WhatsApp number as usual.
What if it doesn't know the answer?
It says so and passes the conversation to you instead of guessing.
Can I still reply myself?
Yes. You can read every chat and take over whenever you like.
Does it need a new phone number?
Yes. WhatsApp's business platform needs a number that isn't already used on regular WhatsApp. We'll walk you through it.
Is there a time limit on replies?
WhatsApp allows free-form replies for 24 hours after a customer's message, which covers normal customer chats.
What does it cost?
Pricing depends on your business. Message us and we'll tell you before anything is set up.